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Black Friday at Macy's in Manhattan: Shoppers lined up.
Welcome back! I hope everyone had a happy Thanksgiving. In fact, it appears as though many of you did enjoy the holiday — enough to hit the malls in force on Black Friday. According to the LA Times, retail activity was up 16 percent over last year. And the markets are responding: all the major stock indexes have climbed this morning.
Meanwhile, the neverending eurozone crisis appears to have entered a new phase. We keep waiting for an endgame here, with the likely demise of the euro single currency. But then Germany and France get together to pull the eurozone back from the brink. This dynamic has caused predictable volatility in world markets for months now. But in the U.S., there's at least some improving news, giving markets the chance to rally on their own and somewhat ignore Europe.
The mighty Arianna summarized what, a little closer to our neck of the woods, The Wrap packaged as "Hollywood Exhales: BlackBerry Service Is Back." What happened is that, after seeing its business start to slip through its fingers over the past year, BlackBerry maker Research In Motion encountered a nightmare scenario: its supposedly secure, supposedly bulletproof network has spent three days failing.
It began in Europe and the Middle East but was looking like it wouldn't make it to U.S. or Canada. Today, however, we got hit on this side of the pond. The outage was brief, but the outrage was audible. For one thing, we learned that Arianna travels with three BlackBerrys. She didn't say which one she was tweeting from. Although for all we know, she could have a six iPhones and two iPads tucked in her Vuitton carryon. Maybe even a Vertu.
First off, it’s definitely sad that Steve Jobs is stepping down as the CEO of Apple. I shed a small tear when I read his resignation letter. So did Reuters' Felix Salmon. Harvard Business Review put up six separate post about Steve’s departure and what it means. This is Topic A right now in the global business conversation.
I’ve never owned anything except Apple computers (no iPhone, so far), but I have used plenty of PCs. No contest, really. Apple builds a nicer machine (I won’t say better, at the risk of discounting the many legitimate complaints John Dvorak has made over the years).
The consensus among the technorati and among observers of Apple’s business is that Jobs has done as much as he can to ready Tim Cook to take over. Plus, Apple has a good bench of senior leaders, and the company hasn’t even come close to extracting as much value as possible from the current product lineup (this is Henry Blodget’s take at Business Insider). So... no worries. In the midst of his justifiably misty recollections, Felix makes the Apple Forever case:
Does Apple still have an outsize personality who can slice away extraneous features on hardware, say no to the demands of the marketplace, and give us not what we think we want but what we never knew we wanted? I think it does: Jony Ive fits the bill quite nicely. And Apple’s amazing relations with its suppliers — the way that it can get chips and hardware into its devices that the rest of the world can’t get its hands on for any amount of money — is now baked in to the organization, rather than being reliant on a single man.
The formula, then, is clear. And with or without Jobs, Apple is, for the foreseeable future, going to coin simply astonishing amounts of money. It made $7.3 billion of profit just in the last quarter, on revenues of an almost unimaginable $28.6 billion. That makes Apple one of the most profitable companies the world has ever seen — and makes its stock look almost cheap, even at a market cap of $350 billion.
No argument on the financials, but I don’t entirely buy that Apple’s future growth is guaranteed because the company re-Steved itself after the near-death experience of the late 1990s. Also, as much as I share Felix's admiration for Ive, being a great designer isn't the same as being a great American idea man. Apple’s lifeblood is innovation, and as we march toward iPhone 5 and iPad 3 -- and see the steady decline of the iPod -- it's clear that Apple needs to remake the user experience of an another business. So far, Apple TV has been disappointing. iAd hasn’t really transformed mobile advertising -- in any event it hasn't been able to command the premium that Apple wanted. Remember, this is the company that created desktop publishing, revolutionizing an industry that hadn’t really seen much meaningful change since Gutenberg.
Apple saved the music business. Apple made cell phones super-cool. Apple made tablets a reality, rather than something that had previously been seen only on Star Trek. Some tech pundits think gaming is next (with its Xbox, this is just about the only place where Microsoft has long-term leverage over Apple), although earlier this year Forbes argued that Apple already has a gaming platform, of an ad-hoc nature. Weirdly, for closed-down Apple, gaming has been a triumph of free-form open development.
I wouldn’t put it past Apple. Angry Birds certainly has game-box makers and developers freaked out.
Still, something important has changed in Apple’s DNA since the iPhone and iPad became the key products, edging aside laptops and desktops. Apple has devoted itself to building devices that are dedicated to consumption rather than creation. Plus, you don’t really think different by buying an iPhone -- you think like 100 million other people who use iPhones worldwide.
True innovation in business is exceptionally rare. Jobs picked his spots: Apple didn’t invent the PC, it made it better; Apple didn’t invent the mobile phone, it made it better. His genius was to look at things that were deemed important to the future and make them accessible, effortless, easy. Jobs didn’t just do this in tech -- at Pixar, he took animated movies and made them broadly relevant again, a move that shook up Disney so much that it bought the company.
But jobs hasn’t preserved anything. He’s always looking to disrupt, albeit with an esthetic differentiator (which is itself a type of disruption -- BlackBerrys and ThinkPads were effective, but hardly beautiful). That’s why new CEO Tim Cook’s first message to Apple isn’t necessarily reassuring. This is from the email he sent out today:
I want you to be confident that Apple is not going to change. I cherish and celebrate Apple's unique principles and values. Steve built a company and culture that is unlike any other in the world and we are going to stay true to that—it is in our DNA. We are going to continue to make the best products in the world that delight our customers and make our employees incredibly proud of what they do.
But Apple needs to change. In fact, as the Jobs Era ends, it needs to change more than ever. Nobody wants to see the now most-valuable tech company -- and almost most valuable company company -- in the world replay its previous decline, when merciless price competition and a disorganized product lineup nearly bankrupted it. The temptation for Cook will the preserve, preserve. And that would be a big mistake. Apple needs to spend its money on the next big thing, not on staying Apple.