Explaining Southern California's economy

The rage of the business traveler: Give us 'high touch' service

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A sign informs travelers about Millimeter Wave Detection technology used in full body scanners at Midway Airport in Chicago, Illinois.

In this economy, if you have a job, you should probably be happy. But if you have a job and you have to travel for it, that happiness might be under extreme stress. This is from the LA Times:

A survey released last week found that business executives rank rude hotel staff, intrusive security procedures and "steerage-like treatment" on crowded commercial planes as the worst parts of traveling for business.

Asked to pick the things they hate most about travel, 86% of executives said airport security screenings, 76% chose tiny, dirty commercial planes and 74% said impersonal treatment by hotel staff, according to the survey of about 3,000 business executives by Vitesse Worldwide, an executive travel firm in Connecticut.

"What comes through loud and clear is that an executive traveler isn't asking for high-priced service as much as high touch," said Shawn Abaspor, chief executive of Vitesse Worldwide.

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