The general manager of the Los Angeles Department of Water and Power is defending his agency’s billing practices.
General Manager Ron Nichols said in a statement that the DWP sends out more than 99 percent of its bills on time. He calls it an “extraordinarily favorable” on-time record, given that the agency processes 50,000 bills a day.
Nichols responded to a TV news report that some business and residential customers face thousands of dollars in payments because the DWP failed to bill them in a timely fashion.
City Controller Wendy Greuel said she’d investigate the issue. “We want to make sure they are appropriately billing – not overbilling or underbilling. So we are going to look into that with Councilmember Zine and the Department of Water and Power to see if this is a small problem or big problem in the Department of Water and Power.”
Councilman Dennis Zine has introduced a City Council motion that asks DWP officials to explain billing delays.