LADWP offers extreme makeover for energy and water ratepayers

The LA Department of Water and Power hopes its redesigned bill will be much more user-friendly.
The LA Department of Water and Power hopes its redesigned bill will be much more user-friendly. LADWP

A makeover is on the way for the bills delivered to Los Angeles water and power customers.

The LA Department of Water and Power has been working on the redesign for months; the last time they did that was nearly 20 years ago.

The utility will print the bills on bigger paper, and make it easier to figure out what you actually owe, which is a frequent complaint about the current design.

It'll also use color and logos to distinguish between what the DWP is billing customers for, and what the city's Department of Sanitation is charging for trash service. DWP officials have suggested in the past that some complaints about service costs stem from ratepayers not understanding their bill well enough.

The utility worked with neighborhood groups, the City Council and focus groups to tweak the made-over bill.

DWP promises it will also feature clearer information about each ratepayer's energy and water consumption history and it will offer ways to consume less of each of those increasingly pricey commodities.

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