People have been waiting once again at the DMV — but this time, they've been waiting online.
California's state Department of Motor Vehicles website was down from Monday until late Wednesday afternoon because of what a spokesperson described as "connectivity issues."
"That's all they're really telling us," said Jan Mendoza with the DMV. "There's an internal connection issue. They've been behind closed doors all day long — believe me, they are working feverishly."
"They" in this case are members of the Office of Technical Services (O-Tech), who have reportedly been on the outage since it began. The website was up briefly Wednesday afternoon before going under again, something that Mendoza said depends on "what Web service you have."
DMV officials were unsure which Web services still show the site.
The agency says that customers can call their local office if they need to renew at 1-800-777-0133. You can also go to a DMV field office, but if you want to schedule an appointment you'll have to do that over the phone.
The DMV posted this message online — for those able to see it:
DMV is working with the California Technology Agency to rectify an ongoing internal connection issue that has caused the interruption in web services. DMV is directing customers with immediate business to contact our Customer Service Centers at 800.777.0133. Registration transactions can also be made through DMV’s Self Service Terminals at selected field offices.
Here's a link to the site if you'd like to try it yourself and see if you're one of those who can reach it.
Update on Thursday, 2:30 p.m.: After a check-in on Thursday afternoon, it looks as if the site is back up and running on some servers — albeit extremely slowly. However, DMV officials also sent a message out on Twitter maintaining they are still working on the issue.
The apology was fleshed out Facebook with the agency continuing to not specify what "internal connection issue" causing the trouble.
To our valued customers -- DMV continues to work with the California Technology Agency to solve an ongoing internal connection issue that has caused an interruption in web services. If your business is immediate, or an advance appointment is needed, please contact our Customer Service Center at 800.777.0133. Vehicle registration transactions can also be made through DMV’s Self Service Terminals at selected field offices. Your continued patience is greatly appreciated. Our sincerest apologies for any inconvenience this has caused.