United is a predominantly employee owned business. However, Southwest boasts a company that has encouraged its employees to act like owners. Why is it that Southwest has become so successful while United Airlines is often plagued with in-fighting and union power struggles? Larry Mantle speaks with Kevin Freiberg, co-author of Nuts!: Southwest's Crazy Recipe for Business and Personal Success (Bantam Doubleday Dell Publishers), and John McCorkle, who writes a newsletter which covers the airline industry from the inside.
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