In 2000, NPR was the first U.S. broadcast news organization to create an ombudsman position. As ombudsman since 2007, Alicia Shepard serves as the public's representative to NPR, working as an independent voice to address listener concerns related to NPR's programming. She says that her job is to explain NPR to listeners, and to explain listeners to NPR. Alicia Shepard joins Larry to discuss NPR's practices and respond to audience questions about the network.
Alicia Shepard, NPR ombudsman, journalism, author, media critic and educator. She joined NPR in October 2007 for a two-year appointment as Ombudsman.