Ever hit SEND…and immediately regret it? The ease of e-communication has unleashed a Pandora’s inbox of potential sins, from careless cc’ing to office over-sharing to completely avoidable misunderstandings. These transgressions can cause more than embarrassment – they can result in career suicide or even bring down a corporation. Author Will Schwalbe joins guest host David Lazarus with real-life examples and horror stories of emails gone awry. He also offers useful strategies for sidestepping the minefields, avoiding the pitfalls and escaping the quagmires of electronic communication.
Will Schwalbe, co-author with David Shipley of SEND: Why People Email So Badly And How To Do it Better (Vintage Books)