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A computer screen inbox displaying e-mails.

Ever hit SEND…and immediately regret it? The ease of e-communication has unleashed a Pandora’s inbox of potential sins, from careless cc’ing to office over-sharing to completely avoidable misunderstandings. These transgressions can cause more than embarrassment – they can result in career suicide or even bring down a corporation. Author Will Schwalbe joins guest host David Lazarus with real-life examples and horror stories of emails gone awry. He also offers useful strategies for sidestepping the minefields, avoiding the pitfalls and escaping the quagmires of electronic communication.

Guest:

Will Schwalbe, co-author with David Shipley of SEND: Why People Email So Badly And How To Do it Better (Vintage Books)