Mark Ralston/AFP/Getty Images

Exterior view of the Cedars Sinai hospital in Los Angeles.

Is it a case of corporate greed or an insurance department overreaching? California’s Department of Insurance says PacificCare lost thousands of patient documents and failed to pay doctors. They also charge that PacifiCare violated state law nearly 1 million times from 2006 to 2008. What’s going on here? Do these charges have merit? Have you had problems with PacificCare?

Guests:

Adam Cole, general counsel of the California Department of Insurance

Judy Dugan, Research Director and advocate on health care reforms, Consumer Watchdog