AirTalk for November 22, 2012

New memoir exposes the hospitality industry’s dirty laundry

Jacom Tomsky's "Heads in Beds"

Have you ever wondered what the hotel concierge says about you behind your back? Does the hotel staff taste your room service food? Now you can find out what goes on behind the scenes of the hospitality industry from a new confessional “Heads in Beds: A Reckless Memoir of Hotels, Hustles, and So-Called Hospitality” written by veteran luxury hotel employee Jacob Tomsky.

As a hotel insider, Tomsky was privy to the industry secrets and tricks exploited by bellhops, valet attendants and housekeepers for years and he’s not shy about revealing them to readers. In addition to workplace antics, the author offers advice to travelers about how to navigate the sometimes-intimidating world of industrial luxury hospitality including who, how, and when to tip.

Tomsky explains how working at hotels has impacted his personal life as well as all there is to know about what really goes into profiting from putting heads in beds.

 

Guest:

Jacob Tomsky, veteran of the hospitality business and author of Heads in Beds: A Reckless Memoir of Hotels, Hustles, and So-Called Hospitality (Doubleday)


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