AirTalk for August 26, 2013

The case for calling a travel agent

Obama Eases Cuba Travel Restrictions

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A travel agency in Miami, Florida. Are travel agents still necessary, or is it easier to just make travel plans yourself?

When was the last time you called a travel agent to help book your vacation? Most people turn to the Internet to book their trips instead of calling their local agent. But one couple learned the hard way that travel agents might not only save your trip... they can also help save your life.

One elderly man was allegedly left stranded in a hospital in Bartin, Turkey after he fell and broke his hip. The couple claims the cruise line left them at a small, ill-equipped hospital without access to a translator. Their long time travel agent swooped in and sent them an English-speaking guide and got him moved to an American hospital in Istanbul. Had the couple booked the trip online, they would have been out of luck.

With travel agents becoming one of the 21st century's "disappearing jobs", do stories like this make you rethink booking all your travel online? Do you use a travel agent for any types of trips? How do travel agents feel about their reduced role in American vacations?

Guest:

Tammy Levent, founder of Elite Travel in Clearwater, Florida


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