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United CEO promises to stop forced removal of passengers, but how would it work?




An airport worker walks through the United Airlines terminal at O'Hare International Airport on April 12, 2017 in Chicago, Illinois.
An airport worker walks through the United Airlines terminal at O'Hare International Airport on April 12, 2017 in Chicago, Illinois.
JOSHUA LOTT/AFP/Getty Images

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The forced removal of a man from a United flight has caused the airline carrier dearly. Days after the incident was captured on phone video and went viral, the company is still dealing with the repercussions.

United CEO Oscar Munoz told ABC News that the airline will no longer use security officers to remove passengers.

With flights frequently overbooked, what will be the effect on air travel if airlines would no longer involuntarily remove passengers?

Guest:

Charlie Leocha, president and founder of Travelers United, a nonprofit consumer travel organization