Passengers on several JetBlue flights were stuck on a tarmac in Hartford, Conn. for seven hours or more on Saturday. Federal rules cap passengers' wait time on the tarmac at three hours for domestic flights. Jet Blue says they are looking into the weekend incidents and will conduct their own investigation. Kate Hanni, the Executive Director of FlyersRight.org explains more.
Kate Hanni, consumer advocate and founder of FlyersRights.org.