The Madeleine Brand Show for October 31, 2011

JetBlue holds passengers captive on Hartford tarmac

JetBlue plane

creative commons/saaby's flickr

Passengers are upset over being stuck in Jetblue's airplanes for over seven hours.

Passengers on several JetBlue flights were stuck on a tarmac in Hartford, Conn. for seven hours or more on Saturday. Federal rules cap passengers' wait time on the tarmac at three hours for domestic flights. Jet Blue says they are looking into the weekend incidents and will conduct their own investigation. Kate Hanni, the Executive Director of FlyersRight.org explains more.

Guest

Kate Hanni, consumer advocate and founder of FlyersRights.org.


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