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LAX love fest

The customer is always right, unless you’re at LAX. J.D Power has released its annual survey of large airports in the US, and guess where LAX landed, Number 19… out of 20, barely edging out last-place Newark Liberty International Airport in New Jersey. Among the study's various categories, LAX ranked near the bottom in terms of airport accessibility, checking in, terminal facilities, food and retail options, retrieving checked baggage, the security screening process and overall customer satisfaction. Is this something that we should be worried about? Or should we look at the bright side, it could be worse… you could be living in New Jersey.

Guests:

Patrick Smith, airline pilot and freelance journalist. He writes a weekly column called “Ask the Pilot” for salon.com