In April, Time Warner Cable raised monthly rates for basic service by $3; just after the new year, Time Warner will once again raise rates by another $3, claiming that they are improving their product and that money raised through rate increases is invested back into the services they provide to their customers. But many of those specialized services are also getting more expensive: the fee for having a Time Warner employee come to your house to pick up old equipment goes up 50%; the cost of installation of digital phone or internet service will jump 65%. Time Warner defends itself by saying that costs of business is up across the board and that they “must periodically adjust [their] prices.” While their services are expensive they are still largely popular and customers have generally accepted more expensive bills without too much protest. If you’re a Time Warner customer do you object to a new round of rate increases?
David Lazarus, business columnist at the Los Angeles Times and author of the column, “Time Warner Cable's gift to itself: More of your money”
Jim Gordon, Time Warner Cable communications manager for the west region