The Consumer Financial Protection Bureau (CFPB) – the consumer watchdog group charged with defending consumer interests – announced today that it is launching a probe into the fees that banks charge customers who bounce checks or withdraw more money than is in their accounts. The bureau’s director Richard Cordray said this morning that the inquiry would focus on whether some banks misled consumers in 2010 when they instituted new Federal Reserve regulations for overdraft protection. The group will also investigate whether banks routinely reorder customers’ daily transactions and process the largest ones first, maximizing the number of transactions that set off an overdraft fee and potentially maximizing overdrafts.
Have you been charged with an overdraft fee recently? Are you optimistic that the bureau can change this?
Ruth Susswein, deputy director, national priorities Consumer Action, a national advocacy group