News and culture through the lens of Southern California.
Hosted by A Martínez
Airs Weekdays 9 to 10 a.m.

The dos and don'ts of dealing with customer service




Early morning shoppers look for Black Friday bargains at Target store in Burbank, California on November 27, 2009.
Early morning shoppers look for Black Friday bargains at Target store in Burbank, California on November 27, 2009.
ROBYN BECK/AFP/Getty Images

Listen to story

03:57
Download this story 7.0MB

It's been a week since the shopping extravaganzas of Black Friday and by now, you might be getting frustrated dealing with painful returns and exchanges.

We turn to a customer service expert, comedian Ed Salazar, who has been the voice on the other end of that phone many times.

He gives us his Do's and Don'ts for dealing with customer service.