Sandri Kramer, program director for Didi Hirsch Mental Health Services’ Suicide Prevention Center, says some of the challenges of chat services are that there's too much demand and conversations last three to four times longer than by phone.
Facebook, Instagram, Twitter. They're now an important part of the daily lives of many Americans. The popularity of social media has changed the way we interact with friends, and with businesses, but it doesn't stop there.
KPCC's Rebecca Plevin looks at how it's become useful to people working in mental health.