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Many with health insurance for the first time don't know how to use it

Knowledge Gap

Adrian Florido

Advocates say the next big step in the rollout of the Affordable Care Act is making sure people who are newly insured know how to use their coverage.

Some 3 million Californians either have signed up for private health insurance or have been found eligible to get Medi-Cal under the Affordable Care Act. A number of them are getting coverage for the first time. 

KPCC's Adrian Florido discovered that many don't know how to use it


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