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Amazon packages delivered under increasing speed, stress




Faster delivery is the new frontier of Internet competition. Some drivers say the increasing speed is leading to more pressure and quicker times.
Faster delivery is the new frontier of Internet competition. Some drivers say the increasing speed is leading to more pressure and quicker times.
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What do you really know about the person who delivers your holiday presents?

If you ordered from Amazon, the delivery person is probably an independent contractor. The online giant says that increases speed and convenience. Critics say it creates high levels of stress, forcing drivers to skip breaks and cut corners.

A recent Los Angeles Times story tracked the daily routine of drivers in Southern California as they made their routes – and dealt with the pressure.

For more, A Martinez spoke with Michael Bernick, former director of California's labor department and Employment Development Department and a Milken Institute research fellow.

To listen to the full interview, click on the blue media player above.