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Updated: Bank of America says website, phone banking service restored

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Updated 9 p.m.:  A Bank of America spokesman has informed KPCC that all online and phone banking services have been restored. 

Bank of America spokesman Mark Pipitone told KPCC's Wendy Lee that the online and mobile banking platforms “are coming back to full capacity.”

“We continue to monitor,” Pipitone said.

Let us know if you are still experiencing problems in the comments below or on KPCC's Facebook page.

Previously: Bank of America says its online banking website crashed Friday, leaving customers unable to access their accounts online or through automated phone banking. The outage occurred on Feb. 1, a day that many customers were eager to pay their mortgages online, access paychecks and conduct other financial transactions on the web and on their phones.

From late morning Friday, customers trying to log on saw a message that said the site was "temporarily unavailable." Bank of America, the second-largest U.S. bank by assets, said it was working on the problem, but wouldn't elaborate on what caused the outage.

The bank also noted its problems on its Facebook page.

Bank of America spokesman Mark Pipitone told KPCC's Wendy Lee that the bank is working with customers to alleviate their concerns. He declined to comment on what caused the problem.

"We're aware of the issue and are addressing," Pipitone said.

Bank of America has 30 million people nationwide who use online banking, Pipitone said. Customers were able to access their bank accounts through ATMs, local bank branches and by phoning in.

The Los Angeles Times offered some background and context on the outage:

It wasn't known if it was related to cyber attacks by a shadowy hacker group in the Middle East last September that disrupted the electronic operations at the nation's largest banks: BofA, Wells Fargo & Co., JPMorgan Chase & Co., Citigroup Inc., U.S. Bancorp and PNC Financial Services.

Those were simple denial-of-service attacks, in which a website is deluged by automated requests for service until it breaks down. But at least one other recent case involved hackers breaching bank security systems and making off with customers' funds. 

Twitter soon began to fill up throughout the day with comments from angry Bank of America customers that were left frustrated, trying to do their banking on the first day of the month.

Are you having trouble paying your bills or accessing your funds today? Please let us know in the comments below.


An earlier version of this story incorrectlly reported the number of online customers Bank of America has. KPCC regrets the error.