Announcing Pasadena Water & Power's New Outage Management System

Friday, November 1, 2013 - Saturday, November 30, 2013

Pasadena Water & Power's new outage management system will seek to improve their customers' experiences when reporting outages and enable PWP to provide more timely information to callers and the public. The new outage call handling features are scheduled to launch in early 2014.

As part of this upgrade, PWP is asking all customers to update their emergency contact information, including home and mobile phone numbers, that may be used during an outage. Updating these records will simplify reporting outages and improve PWP's ability to respond and provide better information.

3 Easy Ways to Update Your Contact Information:

Online: By visiting the Pasadena Water and Power Outage Management System website
Mail: By filling out and returning the form included in your bill.
Phone: by calling our Customer Service at (626)744-4005

About the sponsor:
Pasadena Water and Power is committed to providing safe and reliable water and power with superior customer service at reasonable rates. 

Pasadena Water & Power (PWP) has provided customers with electric service for over a century. As a community-owned utility, PWP's first priority is to serve its customers.

As the City of Pasadena has grown and prospered through the years, so has PWP. During the Great Depression, PWP provided needed jobs, and in World War II it pitched in with the war effort. In recent years, PWP has contributed to city services to improve the quality of life for everyone who lives and works in Pasadena - services like fire and police protection, street lights and maintenance, community centers and assistance to low-income residents.