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Cashless system on The Toll Roads frustrates some drivers to the point of litigation




Drivers fill the 110 freeway during afternoon rush-hour on January 9, 2008 in Los Angeles, California.
Drivers fill the 110 freeway during afternoon rush-hour on January 9, 2008 in Los Angeles, California.
David McNew/Getty Images

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Since The Toll Roads of Orange County did away with cash collection completely two years ago, they have seen an increase in traffic without the congestion and an increase in fare collection without costs to labor.

While toll roads have been commonplace for decades around the country, they are fairly new to Southern California, and learning how to use them has been hard for drivers.

On Wednesday Ebrahim Mahda sued The Toll Roads in federal court, claiming the payment system and its accompanying signage is confusing, perhaps on purpose. His attorney is seeking class-action status for the lawsuit and $5 million restitution of penalties.

Guests:

Sarah King, spokeswoman for The Toll Roads

Jamie Court, President and Chairman of the Board, Consumer Watchdog