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Should airlines honor the tickets of cancelled flights from other carriers?




Southwest Airlines customer service agent Tricia Arrigo assists travelers at the Southwest Airlines ticket counter.
Southwest Airlines customer service agent Tricia Arrigo assists travelers at the Southwest Airlines ticket counter.

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The practice is called “airline reciprocity” and once upon a time it was something airlines actually did of their own accord, which eventually fell out of favor.

Consumer advocates have been urging Transportation Department and Federal Aviation Administration, according to the Washington Post, to persuade airlines to honor the cancelled tickets of other carriers, particularly in situations like the computer system outage experienced by Delta Air Lines in August that stranded tons of travellers.

Guests:

Charlie Leocha, chairman and co-founder of Travelers United, a nonprofit consumer travel organization

Sharon Pinkerton, Senior Vice President, Legislative and Regulatory Policy for Airlines for America, an airline industry group



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