Californians love to hate the DMV for its outdated systems and long lines.
Governor Gavin Newsom’s administration put together a strike team at the start of his term in January to audit the DMV and respond to such concerns.
The Sacramento Bee acquired a 110-page report the DMV sent to lawmakers, which in large part, outlines recommendations from the strike team.
One of the most pressing challenges for the DMV is processing the 20 million customers who have yet to apply for their federally mandated Real ID cards, which is required by Oct. 1, 2020, for people who want to board airplanes without a passport.
Among the suggestions are launching a $10 million marketing campaign which would fund a public awareness effort about Real ID cards, the redesign of the DMV website, and a chatbot to respond to customer complaints.
The strike team also recommends modernizing the DMV to include new kiosks and internet systems that would make such processes more efficient.
We talk to Sacramento Bee political reporter Bryan Anderson about the contents of the report the paper obtained and the feasibility of the Newsom strike team’s recommendations.
We reached out to Marybel Batjer, Secretary of the Government Operations Agency, who was tasked with leading the strike team. She was unavailable due to scheduling conflicts. We also reached out the state auditor Elaine Howell, who has not returned our request.