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LAX Faces Challenges On First Day Of New Ride-Hailing Policy




Instead of getting picked up outside a terminal, travelers must now take a shuttle to another location to call a ride share vehicle.
Instead of getting picked up outside a terminal, travelers must now take a shuttle to another location to call a ride share vehicle.
David McNew/Getty Images

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Although LAX officials say the first day of new ride-hailing rules went largely as expected, the airport faced serious challenges as the evening progressed. 

The new rules mean no curbside ride-hailing pickups, however departure drop-offs remain the same. Instead travelers must use a shuttle to get to a specific lot where they can catch a ride. Challenges on Tuesday evening included lengthy wait times for shuttles and Uber or Lyft rides and traffic back ups getting to the ride-hailing lot.

LAX responded on Twitter, saying it’s committed to addressing the problems and making adjustments as needed. The new policy is one of the changes being made as part of LAWA’s $14 billion modernization effort that it hopes will not only bring much needed renovations, but also help ease the soul-crushing congestion that many travelers often experience when going to or coming from LAX.

Some drivers and passengers have applauded the changes, but others say the new rules led to serious confusion and question how the policy will play out over time. Today on AirTalk, we talk look back on the problems seen on the first day of the newly implemented rules and how LAWA plans to address any challenges moving forward.  

Guest:

Laura J. Nelson, covers transportation and mobility issues for the Los Angeles Times