The future of retailers became uncertain when the pandemic hit and many stores had to close or shift their business online.
But several months in, we’re seeing that big-box retailers like Walmart, Target and Costco have been able to capitalize on the pandemic. With the infrastructure to do curbside pick-ups and e-commerce already in place, those big retailers have become many people’s go-to shopping destinations.
And, of course, Amazon has continued its dominance of the online shopping space.
Today, we dive into the state of big-box retail, how it’s adapted to the pandemic and how it’s orienting itself for the future.
Alexis DeSalva, senior research analyst at Mintel, where she focuses on U.S. Retail and eCommerce